Why Do My Download and Updoad Speeds Never Match the Software Im Using Updated FREE

Why Do My Download and Updoad Speeds Never Match the Software Im Using

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HP PCs - Slow Cyberspace Troubleshooting (Windows ten, 8)

This certificate is for HP computers with Windows x or Windows 8.

The estimator stops responding or performance becomes poor after connecting to the Internet. Use this document to resolve the virtually common problems that cause the computer to stop responding or crusade Internet browsing to boring downward.

note:

This document contains instructions to restart your computer. Bookmark this page for easy reference.

Testing your Internet connexion speed

Use 1 of the following methods to examination your Internet connectedness speed both before and after performing the troubleshooting steps in this document to see whether your connexion speed improves.

Network Speed Test

Use the Network Speed Examination to measure out your network response fourth dimension, download speed, and upload speed. Based on your connectedness'due south speed, Network Speed Test volition tell you what activities you can do, such as stream music or high-quality video. Download this free app from the Windows store using the following instructions.

1. In Windows, search for and open the Microsoft Store.

2. In the Microsoft Store, search for network speed test, and then select the Network Speed Test app in the search results.

   

3. Click Get, and wait while Windows downloads and installs the app.

   

4. Select Launch to open the app.

   If requested to let the app access your precise location, click Yes.

   notation:

   Y'all tin can change this later in the Settings app.

   

5. Click Offset to run the examination.

   

6. When the test is complete, the results display on the screen showing the connection type, and download and upload speeds, equally well equally other network information.

   

Bing Speed Test

Use the Bing Speed Exam to mensurate your network response fourth dimension, download speed, and upload speed.

1. In Windows, search for and open Bing.com.

2. In Bing, search for speed test.

   

3. When the Speed examination displays, click Kickoff.

   

4. When the examination is complete, the results display showing the "ping" (network response) time, and upload and download speeds.

   

Troubleshooting

Use the following steps to resolve the most common problems that cause the estimator to stop responding or crusade Internet browsing to slow down.

Pace one: Detecting and removing spyware and adware

If the computer becomes slow afterward connecting to the Cyberspace, or your abode page changes to a page you do not want, or unwanted desktop links display, or advertising windows popular up repeatedly, then the calculator probably has spyware or adware installed. Spyware and adware can be very difficult to remove manually. For more data about spyware and how to remove spyware from the computer, go to Computer Might Be Infected by a Virus or Malware (Windows 10, eight).

Footstep 2: Scanning for and removing viruses

Many viruses use an Net connexion when a browser window is opened and tin can cause the computer to slow down or stop responding. For more data about how to scan and remove viruses, go to Figurer Might Be Infected by a Virus or Malware (Windows 10, 8).

note:

After scanning and removing spyware and viruses, run Windows Update to update your computer.

Step iii: Blocking browser pop-ups

A pop-up is a small web browser window that appears on peak of the website you are viewing. Pop-upward windows often open equally soon as y'all visit a website and are unremarkably created past advertisers. Spider web browsers have features called pop-up blockers that can prevent pop-up windows from appearing. In about pop-up blocker programs you lot can choose the level of filtering y'all desire, select which pop-ups you want displayed and build a blacklist of those you do not. Run across Blocking Pop-up Windows or Advertisements for more data.

Step 4: Clearing browser history, removing temporary Internet files, and resetting browser settings

Certain items in the history or settings of a browser tin brand your connection to the Internet very ho-hum. Articulate your browsing history, remove temporary files that may be causing issues, and to reset your Cyberspace settings.

Border browser

Articulate history, remove temporary files, and reset settings in the Border browser.

1. In Microsoft Border, click the More deportment icon in the summit left corner, and then select Settings.

   The General settings window opens.

   

2. In the General settings window, select Privacy & Security

   

3. In the Privacy & Security window, select Choose what to articulate.

   

4. Check the boxes next to Browsing history, Cookies and saved website data, and Cached data and files, and Tabs I've set bated or recently closed, and then select Clear.

   

5. Run a network speed test once more.

If the result persists, keep to the adjacent step.

Internet Explorer

Clear history, remove temporary files, and reset settings in Internet Explorer.

1. In Windows, search for and open Manage browser add together-ons.

2. In the Net Properties window, select Manage add-ons.

   

3. On the Manage Add-ons window, select Toolbars and Extensions, and then select All add-ons from the Show drib-downwards menu.

   

4. In the Manage Add-ons window, select add-ons that are enabled, and then click the Disable button in the lower right corner. Repeat this step for each add-on that is enabled.

5. Select Close to return to the Internet Backdrop habitation window.

6. Select the General tab, and and so in the Browsing history expanse, click Delete.

   

7. On the Delete Browsing History window, select Preserve Favorites website information, Cookies and website data, Temporary Cyberspace files and website files, and History, and then click Delete.

   

8. After the figurer deletes the browsing history and returns to the Cyberspace Backdrop windows, select the Security tab.

9. Select Reset all zones to default level, then click Apply.

   

10. Select the Content tab, and then select Clear SSL State.

    

11. Select OK in the SSL enshroud confirmation message that displays.

    

12. Select the Advanced tab, and then click Reset.

    

13. On the reset Internet Explorer Settings window that opens, select Reset to confirm your changes.

    

14. In the Reset Cyberspace Explorer Settings window, click Close.

    

15. Restart your computer, so connect to the Internet and perform another speed exam.

If the issue persists, proceed to the adjacent footstep.

Step 5: Updating network drivers

Some lockup issues have been identified and resolved through network driver updates. Updating you lot network driver might increase Net speed.

1. If prompted, select your land/region, and then follow the on-screen prompts to identify your product.

2. Select Software, Drivers and Firmware.

3. On the Drivers and Downloads page, select your operating system from the Select your operating system drop-downwardly, and so click Side by side.

4. Select the plus sign+ adjacent to Commuter - Network to expand the list of available network drivers.

5. Select the network or modem driver update from the list. For instance, Realtek RTL8139 LAN Driver Update.

6. Click the Download button.

7. When the download bar displays at the bottom of your screen, click Save.

8. When the download completes, click Run.

9. Follow the on-screen instructions to complete the download.

10. Restart your computer, and so connect to the Net.

    If the calculator stops responding or functioning becomes poor, continue to the next step.

Footstep half-dozen: Disabling software that opens with Windows

For troubleshooting purposes, reduce the amount of software that opens with Windows to try to find out if a software conflict is occurring and slowing your Internet connection.

To disable automatically opening software, use the Microsoft System Configuration software (Msconfig) as follows:

1. In Windows, search for and open msconfig.

2. On the General tab, select Selective startup, remove the selection side by side to Load startup Items, and then select OK.

   

3. Restart your estimator, and then connect to the Internet.

   If the computer stops responding or performance becomes poor, go along to the next step.

Step 7: Contacting your Internet access provider

Call your local Cyberspace Service Provider (Internet service provider) or visit the website to come across if your provider is currently experiencing technical difficulties. If your provider is currently experiencing technical difficulties such every bit poor latency or long wait times, you must wait until the problems are resolved by your Internet service provider. Too, if your ISP requires special software to connect the Net, ask if you should reinstall the software. If and then, use instructions provided by your ISP to remove and reinstall your ISP software.

After contacting your ISP, restart your computer, then connect to the Net. If the computer stops responding or performance becomes poor, disable or change how the programs on your computer access the Cyberspace.

Step eight: Disabling or modifying how programs access the Internet

Sometimes software programs automatically access the Internet. This is usually done to keep the software up-to-date and to provide alerts for new product availability. Sometimes, the software that is accessing the Internet tin can lock up, such equally when a software programme is attempting to connect to a website that is no longer in service.

Programs that access the Internet automatically include:

• Java update

• Windows Media Center

• Windows update

• Symantec Live Update

• Adobe Acrobat

Symptoms and solutions related to software programs and Internet connection problems:

• The connection to the Internet becomes very slow or freezes at a specific time of 24-hour interval: Many software programs attempt to get updates or information at regularly scheduled times. For example, Windows Update might attempt to automatically download and install important updates for Windows every night at midnight. The problem might be worse when two or more software programs attempt to connect to the Internet at the same time. To resolve, disable automatic updating inside the options of the software program(south), or suit the time at which the software program automatically installs updates (if an option is available).

• The connexion to the Internet becomes very slow or freezes when a software program is opened: Some software programs immediately attempt to connect to the Internet when opened. Either disable the connectedness feature within the options of the software program, or consult the software vendor's back up website for a solution. When searching for a solution, be sure to use the verbal championship of the software and the version of the software program, if known.

• The connection to the Internet becomes very deadening or freezes when Windows loads: When Windows initially starts and an Cyberspace connection becomes available, many software programs attempt to connect to the Cyberspace as soon as the Internet connection becomes bachelor. To resolve, foreclose software that uses the Cyberspace from loading with Windows (every bit was washed in a previous step), disable automatic updating within the options of the software program(southward), or adjust the time at which the software program automatically installs updates (if an choice is bachelor).

Why Do My Download and Updoad Speeds Never Match the Software Im Using

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Source: https://support.hp.com/id-en/document/c03460887

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